GENERAL INFORMATION
Orders: orders@mdsproline.com or order@mdsproline.com
Artwork: art@mdsproline.com
General Information: sales@mdsproline.com
Acknowledgements / Confirmations:
- Orders are accepted by email (orders@mdsproline.com) or fax (626-285-3099).
- Phone Orders are not accepted. Orders are accepted per email or fax.
- Acknowledgement/Confirmation will be provided via email once your P.O. has been received within 1-2 business days.
- Note: If no confirmation email is received within 48 hrs, please contact us to verify receipt of PO.
Samples (Blanks or Random):
- Samples are provided at 1st column price (blank price) – Contact for cost.
- Shipping is billed on invoice or on 3rd party account provided.
- Samples are free of charge for items under $3.75(g) and shipper account is provided.
- Returnable Samples – Accepted within 30 days from Invoice Date.
- Customer is responsible for shipping on all returned samples.
Preproduction Samples:
- Handling fee of $43.75 (g) each logo.
- + Set up fee + Item Fee + Imprint Fee + Shipping.
- Once pre-production sample is approved (without any changes)
- No resetup is required when full production begins.
Drop Ship Fee:
- $15.00(g) per location
- $0.9375(g) per item - Letter or Card Insertion
PMS Match
- $25.00(g) each color
- Metallic Gold (PMS 871) & Metallic Silver (PMS 877) are standard colors. PMS fee is not charged for these colors!
Ink Change
- $18.75(g) each color
Typesetting:
- $25.00(g) for typesetting per logo
LTM (Less-than-Minimum Quantity):
- Custom Order (Printed/Engraved/Etched Orders): $43.75(g) each order
- Blank Orders (Less than $150.00 – excluding shipping): $35.00 (g) each order
- Letter or Card Insertion (Customer provides and ships to MDS for insertion): $.9375(g) per item
Shipping Methods:
- FedEx: Ground, Saver, 2nd Day Air, Standard Overnight, Priority Overnight
- UPS: Ground, 3 Day Air, 2nd Day Air, Overnight Saver, Overnight 10:30am, Overnight 8am
- Truck (Large orders) – Upon request
- *3rd Party Accounts are accepted for UPS / FedEx Orders*
Replacement of Defective Products:
- Any item defect or imprint issue must be notified to MDS Inc in writing within 7 days of recipient receiving merchandise. Refunds and replacements are exempt should items not be returned to MDS for quality inspection.
- Replacement Orders are shipped via Ground service only. Any other shipping method is paid by customer.
- Contact us for details
Returns (Blank Items Only):
- Restocking Fee is $45 on Blank Orders less than $150 (not including shipping).
- For orders over $100, Restocking fee is 25% of order amount (not including shipping).
- Call or email us for Return Authorization. Refunds and replacements are exempt should items not be returned to MDS for quality inspection. Shipping is paid by the customer.
- Contact us for details
Cancellation Fee (Orders not in production):
- 25% of total order is charged on orders cancelled after Confirmation Forms is received.
- Orders in production are nonrefundable and cannot be cancelled.
Deposits on In House Orders:
- 25% of total order on orders cancelled after Confirmation is received.
- Orders in Production are not refundable and can’t be cancelled.
Over-Runs / Under-Runs Policy:
- We ship exact quantity ordered
Trade Name / Logos Disclaimer:
All logos in this site are for demonstration purposes only and are not for sale to anyone other than parties expressly authorized by their owners.
Additional Information:
- All prices are in U.S. Dollars
- F.O.B. San Gabriel, California 91776
- Initial Orders must be Prepaid before production (Including Shipping Fee)
- Net 15 – Net 30 Day Terms may be available for Credit Verified Orders:
- Email company Credit References for review/verification
- Credit Check may take up to 10 days for verification
- All prices are subject to change without notice (contact to verify stock / price / lead time)
- Payments are accepted by Credit Card (Visa, Master Card, American Express or Discover) or by Check.
- Payments completed via (Visa, Master Card, American Express or Discover) incur a 2.9% Credit Card Processing fee.
- Payments can be completed via Check or ACH to remove 2.9% Credit Card Processing fee.
- Returned checks will incur a NFC Fee of $62.50(g)
-
ASI# 68630
-
SAGE# 52574
-
UPIC# 04191975
-
DC # 100727