Acknowledgements / Confirmations:

• Orders are accepted by email (orders@mdsproline.com) or fax (626-285-3099).
• Phone Orders are not accepted. Orders are accepted per email or fax.
• Acknowledgement/Confirmation will be provided via email once your P.O. has been received within 1-2 business days.
• Note: If no confirmation email is received within 48 hrs, please contact us to verify receipt of PO.

Samples (Blanks or Random):

• Samples are provided at 1st column price (blank price) – Contact for cost.
• Shipping is billed on invoice or on 3rd party account provided.
• Samples are free of charge for items under $3.75(g) and shipper account is provided.
• Returnable Samples – Accepted within 30 days from Invoice Date.

  Customer is responsible for shipping on all returned samples.

Preproduction Samples:

• Handling fee of $43.75 (g) each logo.
• + Set up fee + Item Fee + Imprint Fee + Shipping.

  Once pre-production sample is approved (without any changes)

  No resetup is required when full production begins.

Drop Ship Fee:

• $15.00(g) per location
• $0.9375(g) per item - Letter or Card Insertion

PMS Match

• $25.00(g) each color
• Metallic Gold (PMS 871) & Metallic Silver (PMS 877) are standard colors. PMS fee is not charged for these colors!

Ink Change

• $18.75(g) each color

Typesetting:

• $25.00(g) for typesetting per logo

LTM (Less-than-Minimum Quantity):

• Custom Order (Printed/Engraved/Etched Orders): $43.75(g) each order
• Blank Orders (Less than $150.00 – excluding shipping): $35.00 (g) each order
• Letter or Card Insertion (Customer provides and ships to MDS for insertion): $.9375(g) per item

Shipping Methods:

• FedEx: Ground, Saver, 2nd Day Air, Standard Overnight, Priority Overnight
• UPS: Ground, 3 Day Air, 2nd Day Air, Overnight Saver, Overnight 10:30am, Overnight 8am
• Truck (Large orders) – Upon request
• *3rd Party Accounts are accepted for UPS / FedEx Orders*

Replacement of Defective Products:

• Any item defect or imprint issue must be notified to MDS Inc in writing within 7 days of recipient receiving merchandise. Refunds and replacements are exempt should items not be returned to MDS for quality inspection.
• Replacement Orders are shipped via Ground service only. Any other shipping method is paid by customer.
• Contact us for details

Returns (Blank Items Only):

• Restocking Fee is $45 on Blank Orders less than $150 (not including shipping).
• For orders over $100, Restocking fee is 25% of order amount (not including shipping).
• Call or email us for Return Authorization. Refunds and replacements are exempt should items not be returned to MDS for quality inspection. Shipping is paid by the customer.
• Contact us for details

Cancellation Fee (Orders not in production):

• 25% of total order is charged on orders cancelled after Confirmation Forms is received.
• Orders in production are nonrefundable and cannot be cancelled.

Deposits on In House Orders:

• 25% of total order on orders cancelled after Confirmation is received.
• Orders in Production are not refundable and can’t be cancelled.

Over-Runs / Under-Runs Policy:

• We ship exact quantity ordered

Trade Name / Logos Disclaimer:

All logos in this site are for demonstration purposes only and are not for sale to anyone other than parties expressly authorized by their owners.

Additional Information:

• All prices are in U.S. Dollars
• F.O.B. San Gabriel, California 91776
• Initial Orders must be Prepaid before production (Including Shipping Fee)
• Net 15 – Net 30 Day Terms may be available for Credit Verified Orders:

  Email company Credit References for review/verification

  Credit Check may take up to 10 days for verification

• All prices are subject to change without notice (contact to verify stock / price / lead time)
• Payments are accepted by Credit Card (Visa, Master Card, American Express or Discover) or by Check.
• Payments completed via (Visa, Master Card, American Express or Discover) incur a 2.9% Credit Card Processing fee.
• Payments can be completed via Check or ACH to remove 2.9% Credit Card Processing fee.
• Returned checks will incur a NFC Fee of $62.50(g)