GENERAL INFORMATION
Orders: Orders@mdsproline.com or Order@mdsproline.com
Artwork: Art@mdsproline.com
General Information: Sales@mdsproline.com or ClientService@mdsproline.com
Acknowledgements / Confirmations:
- Orders are accepted by email (Orders@mdsproline.com) or fax (626-285-3099 or 626-285-4087).
- Phone Orders are not accepted, Orders need to be in writing!
- Acknowledgement/Confirmation will be provided in writing (Email) once your P.O. has been received
- Important: If you don’t receive a Confirmation email within 24hrs, please contact us to verify if we received your PO.
Samples (Blanks or Random):
- Samples are provided at 1st column price (blank price) – contact us for cost.
- Shipping is billed on invoice or on 3rd party account provided.
- Samples are free – Under $3.75(g) and shipper account is provided.
- Returnable Samples – Accepted within 30 days from Invoice Date.
- Customer pays for Shipping on returned samples.
Pre-Production Samples:
- Handling fee of $43.75 (g) each logo.
- + Set up fee + Item Fee + Shipping.
- Once Pre-production sample is approved (without any changes)
- You won’t be charged a Set Up when we start full production.
Drop Ship Fee:
- $9.375(g) per location
PMS Match
- $18.75(g) each color
- Metallic Gold (PMS 871) & Metallic Silver (PMS 877) are standard colors. PMS fee is not charged for these colors!
Ink Imprint Change
- $18.75(g) each color
Typesetting:
- $18.75 (g) for typesetting per logo
LTM (Less-than-Minimum Quantity):
- Custom Order (Printed/Engraved/Etched Orders): $31.25(g) each order
- Blank Orders (Less than $150.00 – excluding shipping): $18.75 (g) each order
Shipping Methods:
- FedEx: Ground, Saver, 2nd Day Air, Standard Overnight, Priority Overnight
- UPS: Ground, 3 Day, 2nd Day Air, Overnight Saver, Overnight 10:30am, Overnight 8am
- Truck (Large orders) – Upon request
- * 3rd Party Accounts are accepted for UPS / FedEx Orders *
Replacement of Defective Products:
- Any item defect or imprint issue must be notified to MDS Inc in writing within 7 days of recipient receiving merchandise.
- Replacement Orders are shipped via Ground service only. Any other method must be paid by customer.
- Contact us for details
Returns (Blank Items Only):
- Restocking Fee is $25 on Blank Orders less than $100 (not including shipping).
- For orders over $100, Restocking fee is 25% of order amount (not including shipping).
- Call or email us for Return Authorization.
- Contact us for details
Cancellation Fee (Orders not in production):
- 25% of total order on orders cancelled after Confirmation Forms is received.
- Orders in Production are not refundable and can’t be cancelled.
Deposits on In House Orders:
- 25% of total order on orders cancelled after Confirmation is received.
- Orders in Production are not refundable and can’t be cancelled.
Over-Runs / Under-Runs Policy:
- We ship exact quantity ordered
Trade Name / Logos Disclaimer:
All logos in this site are for demonstration purposes only and are not for sale to anyone other than parties expressly authorized by their owners.
Additional Information:
- All prices are in U.S. Dollars
- F.O.B. San Gabriel, California 91776
- Initial Orders must be Pre-Paid before production (Including Shipping Fee)
- Net 15 – Net 30 Day Terms may be available for Credit Verified Orders:
- Email company Credit References for review/verification
- Credit Check may take up to 10 days for verification
- All prices are subject to change without notice (contact to verify stock / price / lead time)
- Payments are accepted by Credit Card (Visa, Master Card, American Express or Discover) or by Check.
- Returned checks will incur a NFC Fee of $62.50(g)
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ASI# 68630
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SAGE# 52574
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UPIC# 04191975
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DC # 100727